Frequently Asked Questions

At Family First ER, we strive to answer all your questions. Here are some questions we frequently receive from patients, family members, and others seeking our services.

If you don’t find the answer to your question here, please call us at 346-437-9888

An emergency medical condition means the sudden and, at the time, unexpected onset of a health condition that requires immediate medical treatment. However, we know it can be difficult to make that decision in stressful situations. If you’re not sure, you can call us, or call your family doctor first to get an opinion on whether you need emergency care.

A freestanding ER (emergency room) is a medical facility that offers emergency medical services 24 hours a day, 7 days a week. It is independent of a hospital (although it may be owned by one), and is regulated and licensed by the state. A freestanding ER, as its name implies, is not physically connected to a hospital.

Typically, freestanding ERs are placed in locations convenient for patients and offer shorter wait times than traditional ERs.

Essentially, the charges for care in both types of facilities are the same.

Family First ER is capable of treating everything from a broken arm or leg to seizures and head injuries. We stand ready to provide services for any illness or injury.

Yes, we do. We understand that nothing is more frightening for a parent than a sick infant or child. We provide expert pediatric emergency care for all ages, and our staff is specially trained in pediatric emergency treatment.

We do everything we can to help your infant or child in a comforting environment.

Less than 10% of emergency room patients require admission to a hospital. However, if your case warrants hospitalization, we have transfer agreements with local ambulance services and hospitals for rapid transport for inpatient care.

If you do not require hospitalization but are unable to go home immediately after treatment, Family First ER provides up to 23 hours of observation. Our staff closely monitors your condition and offers ongoing treatment in a safe clinical setting.

All major private insurance companies will be processed as out of network levels. We do not participate in Medicare, Tricare, or Medicaid.

You are only responsible for the copay or co-insurance required by your insurance provider.

If you don’t have insurance or do not wish to use it, we offer a discount when payment is made in full at the time of service. Also, we accept all major credit cards, including Mastercard, Visa, Discover, and American Express.

If you cannot pay for services in full, you can arrange for a payment plan.

Additionally, the No Surprises Act protects customers from surprise emergency medical bills. If you have a question about Family First ER billing in regards to the No Surprise Act, please contact the No Surprises Help Desk at 1-800-985-3059 or visit ww.cms.gov/nosurprises/consumers.

Family First accepts patients 24 hours a day, 7 days a week. We are always open and ready to serve you.

State law requires all emergency rooms to staff board-certified physicians experienced in emergency treatment for the adult and pediatric population. You will see a physician for diagnosis upon your arrival at our facility.

Freestanding ERs have shorter wait-times than hospital-based emergency rooms. Family First ER prides itself on providing the shortest wait possible for every patient. You are seen promptly by a healthcare provider, often within minutes of your arrival.

Make sure to bring your identification, either a driver’s license or state identification card, along with your insurance information or another method of payment.

If you have time, bring a list of your current medications, medical conditions, the name of your primary care physician, and a list of any regions you have traveled to recently.

Yes, we do. Family First ER provides all of the same emergency services as a traditional, hospital-based emergency room.

Urgent care facilities are equipped to handle only minor or routine medical issues. In many states, they are not regulated or licensed, and you may see a nurse practitioner or physician’s assistant rather than a doctor. Many urgent care facilities do not offer onsite radiology or laboratory services. Clinical capabilities may differ between facilities and services may be limited to specific hours of operation.

A freestanding ER is equipped to treat any and all adult and pediatric medical emergencies. It has onsite radiology and laboratory services. A radiologist is available to read X-rays and other images immediately. By law, a freestanding ER must be staffed with board-certified physicians.

Why Family First?

Family First ER provides emergency services you need at the time you need them.
We offer a full range of diagnostic testing and experienced medical staff to ensure that you and your family have an excellent healthcare experience.

On-Site Lab & Imaging

With an on-site lab and top tier imaging equipment (CT, Ultrasound, & X-ray), we are a diagnostic powerhouse.


Work with all Commercial Insurance

If you are not fully covered, we’ll work with you and your provider to keep out of pocket costs minimal.

Open 24/7

Family First ER is a 24 hour clinic, open 365 days a year. Our tireless nurses and physicians are always at the ready.



Your kids are your pride and joy. Our pediatrics department is ours, outfitted with the best.

VIP Treatment

Built with luxury & comfort in mind, Family First strives to make every patient’s stay with us a memorable one.

Little Wait Time

We are your partner for health, helping your live well by bringing the best in medicine and healthcare to your door.

You are welcome here

For Emergency Concerns Or Questions About Our Facility Please Call Family First ER At (555) 555-5555 Right Away
Or contact us via email form below

Contact Us

    A member of our staff will get back to you as soon as possible! If you’re currently in need of emergency treatment, please call us instead at (555) 555-5555.

    For immediate service Call 346-437-9888
    For immediate service Call 346-437-9888