Frequently Asked Questions
At Family First ER, we strive to answer all your questions. Here are some questions we frequently receive from patients, family members, and others seeking our services.
If you don’t find the answer to your question here, please call us at 346-437-9888
Typically, freestanding ERs are placed in locations convenient for patients and offer shorter wait times than traditional ERs.
Essentially, the charges for care in both types of facilities are the same.
Family First ER is capable of treating everything from a broken arm or leg to seizures and head injuries. We stand ready to provide services for any illness or injury.
Yes, we do. We understand that nothing is more frightening for a parent than a sick infant or child. We provide expert pediatric emergency care for all ages, and our staff is specially trained in pediatric emergency treatment.
We do everything we can to help your infant or child in a comforting environment.
Less than 10% of emergency room patients require admission to a hospital. However, if your case warrants hospitalization, we have transfer agreements with local ambulance services and hospitals for rapid transport for inpatient care.
If you do not require hospitalization but are unable to go home immediately after treatment, Family First ER provides up to 23 hours of observation. Our staff closely monitors your condition and offers ongoing treatment in a safe clinical setting.
All major private insurance companies such as Blue Cross Blue Shield, Cigna, Aetna, Humana, United Healthcare, and others will be processed as out of network levels. However, Texas state law requires your insurance company to cover your emergency visit as in-network benefit levels. We do participate in Medicare and Tricare. We do not participate in Medicaid.
You are only responsible for the copay or co-insurance required by your insurance provider.
If you don’t have insurance or do not wish to use it, we offer a discount when payment is made in full at the time of service. Also, we accept all major credit cards, including Mastercard, Visa, Discover, and American Express.
If you cannot pay for services in full, you can arrange for a payment plan.
All commercially insured patients receive emergency services as out of network services. State and Federal law prohibit insurance carriers from making you pay extra for copays, co-insurance, or deductibles for emergency room service. Every emergency room is considered out of network.
Family First accepts patients 24 hours a day, 7 days a week. We are always open and ready to serve you.
State law requires all emergency rooms to staff board-certified physicians experienced in emergency treatment for the adult and pediatric population. You will see a physician for diagnosis upon your arrival at our facility.
Freestanding ERs have shorter wait-times than hospital-based emergency rooms. Family First ER prides itself on providing the shortest wait possible for every patient. You are seen promptly by a healthcare provider, often within minutes of your arrival.
Make sure to bring your identification, either a driver’s license or state identification card, along with your insurance information or another method of payment.
If you have time, bring a list of your current medications, medical conditions, the name of your primary care physician, and a list of any regions you have traveled to recently.
Yes, we do. Family First ER provides all of the same emergency services as a traditional, hospital-based emergency room.
Urgent care facilities are equipped to handle only minor or routine medical issues. In many states, they are not regulated or licensed, and you may see a nurse practitioner or physician’s assistant rather than a doctor. Many urgent care facilities do not offer onsite radiology or laboratory services. Clinical capabilities may differ between facilities and services may be limited to specific hours of operation.
A freestanding ER is equipped to treat any and all adult and pediatric medical emergencies. It has onsite radiology and laboratory services. A radiologist is available to read X-rays and other images immediately. By law, a freestanding ER must be staffed with board-certified physicians.
Why Family First?
On-Site Lab & Imaging
With an on-site lab and top tier imaging equipment (CT, Ultrasound, & X-ray), we are a diagnostic powerhouse.
Work with all Commercial Insurance
If you are not fully covered, we’ll work with you and your provider to keep out of pocket costs minimal.
Family First ER is a 24 hour clinic, open 365 days a year. Our tireless nurses and physicians are always at the ready.
Your kids are your pride and joy. Our pediatrics department is ours, outfitted with the best.
Built with luxury & comfort in mind, Family First strives to make every patient’s stay with us a memorable one.
Little Wait Time
We are your partner for health, helping your live well by bringing the best in medicine and healthcare to your door.
You are welcome here
We’re always open and always prepared to treat you and your loved ones – no appointments necessary. Simply walk in and you’ll be seen.
Our emergency physicians and nurses offer the highest-quality care you’ll find in Baytown, TX. They’re licensed, board-certified, and have decades of combined experience.
We’re committed to keeping healthcare as affordable as possible for Baytown families. Has insurance denied your claim? We’ll file an appeal on your behalf.